VAN BEEK NATURAL SCIENCE
60-DAY SATISFACTION GUARANTEE
FOR COMPANION ANIMAL PRODUCTS
At Van Beek Natural Science, LLC (“Van Beek”), we stand behind our products and quality controls. If for any reason you are not satisfied with a Van Beek® companion animal products – those primarily intended, designed or marketed for use with companion animals such as cats, dogs and horses (including items in Van Beek’s DiaGel, Synacore, InPrime, LickGuard, ElimiDerm, EquiHeal, and QuadraClear product lines) you purchased from one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Van Beek Natural Science 60-Day Satisfaction Guarantee (the “Guarantee”) is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
HOW TO CLAIM THE GUARANTEE
To submit a Guarantee request, please call one of our experts at 712.737.2958 between 8:00 AM and 5:00 PM Monday through Friday, and have information available regarding where and when you purchased your product. If your request is approved, Van Beek may require that you submit photos of your product and/or mail the unused portion of your product, a proof of purchase, and your Guarantee approval confirmation number to Van Beek. Upon Van Beek’s request to submit any such materials, you may then need to submit the materials by email and/or mail the requested materials to:
3689 460th Street
Orange City, IA 51041
You must submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
Van Beek reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Van Beek Natural Science 60-Day Satisfaction Guarantee.
If you have any questions regarding whether a seller is an authorized seller of Van Beek products, please contact us at 712.737.2958 between 8:00 AM and 5:00 PM Monday through Friday.